Last Updated: July 1, 2026
At Life Research, we stand behind the quality, integrity, and packaging of every product we ship. This policy outlines how we handle product concerns, returns, replacements, and store credits.
Research Use Only
All products sold by Life Research are intended strictly for in vitro laboratory research and educational purposes only.
Our products are not intended for human consumption, therapeutic use, diagnostic use, or veterinary use.
As a result, refunds or credits will not be issued based on:
- Personal results or expectations
- Perceived effectiveness or efficacy
- Any use inconsistent with the product’s intended research purpose
1. Our Commitment
Depending on the situation, we offer two solutions:
✔ Quality Issues (Our Responsibility)
Choose between:
- Free replacement shipment
- Full store credit (including product cost, shipping, and processing fees).
✔ Change of Mind (Customer Responsibility)
Eligible for:
- Store credit only on unopened products returned within the eligible return period.
2. Quality Issues – Free Replacement or Full Store Credit
We will gladly provide a replacement shipment at no cost or issue full store credit if any of the following occur:
- The incorrect product or labelling was shipped
- Product seal, cap, or container arrives broken or tampered with
- Product arrives visibly damaged
- Expired inventory was shipped
- The package is confirmed lost in transit and has not been delivered within 10 business days from the shipping date
How to Submit a Quality Claim
Please email info@liferesearch.shop within 30 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
- Whether you prefer a replacement shipment or store credit
Our team typically responds within 1 business day.
Claims submitted more than 30 days after delivery may not be eligible for replacement or credit.
3. Change of Mind Returns – Store Credit Only
If you change your mind about your purchase, you may return eligible items for store credit under the following conditions:
- The return request is submitted within 14 days of delivery
- Product is unopened, unused, and in its original packaging
- Product seal remains intact
Important
- Original shipping and processing fees are non-refundable.
- Store credit will be issued for the product value only.
- We do not offer cash refunds for change-of-mind returns.
Store credit:
✔ Never expires
✔ Can be used on any future purchase
✔ May be combined with promotions or discount offers
To Start a Return
Email info@liferesearch.shop within 14 days of delivery and include:
- Your order number
- The item(s) you wish to return
- Reason for the return
We will provide return instructions.
Customers are responsible for return shipping costs. We strongly recommend using a tracked and insured shipping method.
4. Lost or Stolen Packages
If tracking indicates that your package has been delivered but you cannot locate it:
If Route Package Protection was purchased:
Please file a claim directly through Route. Most claims are resolved within 5–10 business days.
If Route Package Protection was not purchased:
Unfortunately, Life Research cannot cover packages marked as delivered by the carrier. You may file a claim directly with the shipping carrier.
For packages confirmed as lost in transit and never delivered, please refer to the Quality Issues section above.
5. Non-Refundable Situations
We cannot provide refunds, replacements, or credits for:
- Personal results or expectations from product use
- Products used outside of their intended research purpose
- Opened, used, or tampered products (except verified quality issues)
- Damage caused after delivery
- Claims submitted more than 30 days after delivery
- Original shipping and processing fees on change-of-mind returns
- Packages marked as delivered without Route Protection
- Refused or abandoned deliveries
- Incorrect shipping information provided by the customer
6. Order Cancellations
Orders may be cancelled for a full refund if the cancellation request is received before the order has been processed or shipped.
Once an order has shipped, it can no longer be cancelled and will be subject to the return policy outlined above.
To request a cancellation, please email:
Include your order number in the subject line for faster assistance.
Please note that cancellation cannot be guaranteed if the order has already entered fulfillment.
7. How Store Credit Works
Store credit may be issued:
- As a discount code, or
- Directly to your customer account.
Store credit:
✔ Never expires
✔ Can be combined with promotions
✔ Cannot be redeemed for cash
✔ Cannot be transferred to another account
8. Disputes & Chargebacks
Our team is committed to resolving every issue quickly and fairly.
Before filing a chargeback with your bank or card issuer, please contact us at:
Most issues are resolved within 1 business day.
Chargebacks initiated without first contacting our support team may result in temporary account restrictions while the matter is investigated.
9. Questions?
For any questions regarding your order, returns, or replacements, please contact:
Email: info@liferesearch.shop
Please include your order number whenever possible. Our support team typically responds within 1 business day.